Refund Policy

1. General Policy

All payments made to Adglob are non-refundable, except in situations specifically mentioned in this policy.

Because most of our work involves man-hours, server configurations, one-time setups, and digital services, refunds are not usually possible once the work has started.

2. No Refund Conditions

Refunds will not be issued for the following:

2.1 Service Already Delivered

If any part of the work (development, setup, configuration, support) has already been started or delivered.

2.2 Server Setup & Cloud Services

No refunds for:

• AWS, GCP, Azure configurations
• Cloud migrations
• DevOps pipeline setup
• Server installation & hardening
• CloudPanel, cPanel, Webmin setups
• Email server or VoIP server setups

2.3 Subscription Services

Services like:

• Annual/Monthly maintenance
• Email hosting
• Professional email service
• WhatsApp API
• VoIP/BPO services
• Social media management

are non-refundable.

2.4 Third-Party Costs

Any payments made to third-party service providers on your behalf (e.g., cloud providers, domain registrars, SMS/VoIP providers) cannot be refunded.

2.5 Change of Mind

Refunds are not applicable if:

• Client changes requirements
• Client no longer needs the service
• Client stops communication

3. Eligible Refund Conditions

Refunds will only be considered under these rare conditions:

3.1 Duplicate Payment

If a client accidentally pays twice for the same invoice.

3.2 No Work Started

If payment was made and no work has begun from our side, a refund request can be considered.

3.3 Service Not Delivered

If Adglob fails to start a project within the agreed timeline and the client wishes to cancel before work starts.

Note: Proof of delay and communication is required.

4. Refund Request Process

To request a refund, write to us at:

📧[email protected]

with the following details:

• Full Name
• Invoice Number
• Payment Screenshot
• Reason for Refund

Our team will review your request within 7 working days.

5. Mode of Refund

If approved, refunds will be processed via:

• Bank Transfer
• UPI
• The same mode used for the original payment

Refund processing may take 7–10 business days.

6. Project Termination

If a client terminates a project due to personal reasons, financial issues, or internal changes, no refund will be provided for the amount already paid.

Any remaining unpaid milestones must be settled for the work already completed.

7. Changes to Refund Policy

Adglob may modify this Refund Policy at any time.

Updates will be posted with a revised date.